Abstract:
The goal of the article is to determine the influence of ERP and CRM systems on the economic results of businesses in relation to particular voivodships in Poland. The analysis involves the following variables: Number of companies using ERP software packages for transmitting information between different departments (e.g., accounting, marketing, production), Number of companies using CRM software to collect and storage information on customers as well as provide information access to other organizational units. [..]
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