from the conferences organized by TANGER Ltd.
The timeliness index for the performance of the service is one of basic parameters of the assessment of the efficiency of logistics system operation. The results of surveys of passenger preferences nearly always identify punctuality as one of the three most important and also most recognizable features, which describe the functioning of public transport in a city. Punctuality as an element of the assessment of service quality is the subject of numerous studies in Poland and abroad. The aim of the article is to identify punctuality problems in public transport and description of the analysis of data from punctuality measurements conducted at a selected public transport company.
Keywords: punctuality, public transport, measurement© This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.