Abstract:
The aim of the manufacturing company is not only to innovate the production process in order to reduce production costs on the one hand and increase production on the other, but also to increase the resulting quality of products, which, with an increasing the level of quality of manufactured products, eliminates the costs associated with complaints (if any), increases the competitiveness of the manufacturing company in the markets and brings higher demand for products due to higher quality. This innovation of improving the quality of products has been neglected to a large extent in current trends, as great emphasis is placed on increasing productivity while reducing costs, and even brings with it the opposite effect, which is the above-mentioned costs of complaints and the associated outflow of customers. [..]
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