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ADVANTAGES AND LIMITATIONS OF USING THE QFD METHOD IN THE PRODUCTION OF COPPER PRODUCTS – CASE STUDY

1 JAGUSIAK-KOCIK Marta
Institution:
1 Czestochowa University of Technology, Częstochowa, Poland, EU, m.jagusiak-kocik@pcz.pl
Conference:
29th International Conference on Metallurgy and Materials, Brno, Czech Republic, EU, May 20 - 22, 2020
Proceedings:
Proceedings 29th International Conference on Metallurgy and Materials
Pages:
1327-1332
ISBN:
978-80-87294-97-0
ISSN:
2694-9296
DOI:
https://doi.org/10.37904/metal.2020.3655
Published:
27th July 2020
Proceedings of the conference were published in Web of Science and Scopus.
Metrics:
708 views / 518 downloads
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Abstract

In the paper customer preferences regarding copper wires were determined, special attention to the technical characteristics of wires were focused, that would meet customer expectations. To build a quality house, information from direct production employees as well as technologists and constructors were used. The application of the QFD method allowed of rendition of consumer requirements (customer voice) into technological parameters.

Keywords: Copper, wire products, quality, QFD method

© This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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