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Dynamic economic and technological development places more and more demands on every walk of life, including road transport. Maintaining a significant position on the market is possible due to the applications of solutions supporting the efficiency and quality of transport, including through telematics solutions. This is particularly important in the case of transport of food (especially fresh products), which are much more sensitive to transport conditions. Under the influence of inadequate temperature, air humidity loses its quality, fades, withers or rot and is unfit for consumption. Therefore, it is very important to maintain proper conditions of transport and to make people responsible for the transport chain of these articles aware of the responsibility for decisions and possible preventive solutions. The aim of the article is to analyze selected environmental parameters inside the refrigerated semitrailer in relation to the quality of the transported goods. The scope of work included the analysis of 3 parameters: temperature, humidity and light. The analysis was carried out using specialized sensors recording inside the means of transport. Three refrigerated trailers were accepted for analysis.The acquired data support management processes and contribute to increasing the level of customer satisfaction.As a result of the analyses carried out at work, it was found that the use of measurement sensors and dedicated solutions has a positive impact on the quality of the transported product and the efficiency of delivery, and thus increased customer satisfaction.

Keywords: telematics solutions, quality of the transported product, efficiency of delivery, conditions of transport

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