from the conferences organized by TANGER Ltd.
The purpose of this paper is to identify the features of delivery quality and their impact on the e-commerce clients’ satisfaction level. As a research objects, individual clients from Poland were selected. Based on literature research and expert consultations, a research model and survey were implemented. To assess the research questions posed, a survey was posted on the internet platform. The arithmetic mean and correlation matrices were used to analyse the collected data. The research results indicated the selection of deliveries features, which affect the satisfaction, and differences in its perception by women and men. The genuine character of the research is a more accurate understanding of the relationship between the quality of delivery and satisfaction depending on the e-commerce markets customers’ gender.
Keywords: supply chain management, clients satisfaction, delivery process© This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.