from the conferences organized by TANGER Ltd.
People are met with waiting in queues every day. They wait in queues in shops, at gas stations, elevators etc. It does not have to be only people, it can also be planes circling around an airport waiting to land, machines waiting to be repaired, cargo trucks waiting to be loaded etc. The problem of queue management tends to be complicated, because the scope of provision of services of various types grows quickly. The goal of these problems is establishment of an appropriate level of services. The method that enables solving these types of problems is called queueing theory.The goal of this article is to bring the optimization of requirements for expedition processes in an industrial enterprise where customers arrive randomly and require fast and high-quality service.
Keywords: Optimization, queueing theory, expeditions© This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.