from the conferences organized by TANGER Ltd.
The paper presents logistic aspects of procedures connected to complaints against suppliers of aluminum coils that are used in a production process of beverage cans. The process of shaping a body of a can from aluminum stripes is exceptionally precise and thus, the material has to meet standardized requirements. Any deviations from the standards may cause several problems in the process from increased number of jams in a press to the damage of shaping tools or problems with mechanical parameters of final products. The procedure of complaints consists of several stages that involve transport of the withdrawn coils and the exchange of documentation between various departments in a company and its supplier’s representatives. The paper shows the path that is defined by the procedure of complaints accompanied by its formal representation in documentation. The path is illustrated from the moment when the problematic coil is transported to a production line and first problems appear to the acceptance of the complaint and the moment when the problematic coil is collected by a supplier.
Keywords: supplier, B2B complaint, transportation, waste, beverage can© This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.