Open Access Conference Proceedings

The authors discussed issues concerning the supply chain configuration of metallurgical products and its influence on the level of logistics customer service. The study was undertaken in a selected machine-building enterprise, a manufacturer of machinery and equipment for companies in a hard coal mining sector, to analyse factors determining logistics customer service. The study proved a magnificent importance of a supply chain configuration for the effective execution of logistics processes in make–to-order contracts realised by a selected company. The study indicates that in a competitive environment, further changes in a supply chain structure are crucial for the future of effective activity of an analysed company.

Keywords: Machine-building company, supply chain configuration, logistics customer service

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