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A production company in the current demanding market situation has to optimize the process of planning deliveries in close cooperation with the production team and with the support of modern IT tools. The customer needs to have goods delivered at the promised time, in the ordered quantity and in the required quality. Ideally, the planning of production, tracking of production, planning of deliveries and the realization of deliveries are covered by one integrated IT solution. However, this process is usually split between MES that collects information from production, dedicated planning software and an ERP system where deliveries are finally made. This solution can be expanded by a customer portal where customers can see the information related to their orders and plan the delivery of orders that are ready in the stock of finished goods. This article will describe how such a process is designed and what the benefits are for the company and its customers.
Keywords: delivery term, decoupling point, storage costs, logistics© This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.