Open Access Conference Proceedings

Organizational knowledge management is a very difficult issue for companies due to the fact that knowledge, unlike other organizational resources, is dispersed and requires the use of different approaches and tools. The authors, taking into account long-term research on issues of knowledge management, attempted to determine the validity of the network nature of knowledge flows in the functioning of a supply chain of mining machinery and equipment. The authors particularly emphasized the essence of building and developing stable relationships with mining industry recipients, the creation of flexible distribution channels in domestic and international markets, the exchange of knowledge in the field of mining and information technology and pointed out positive changes on the level of a customer service of a machine-building enterprise.

Keywords: knowledge processes, customer service, supply chain, machine-building enterprise

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